Personal Booking Cancellation Policy:
- No Show: In case of a no-show for a booking, 100% of the booking amount will be charged.
- 5-10 days of Check-in: If you cancel your personal booking within 5-10 days of your scheduled check-in date, 50% of the booking advance will be charged.
- 11-30 days of Check-in: Cancellations made between 11-30 days before the check-in date will have 100% refund of the booking amount.
Group Booking Cancellation Policy:
- No Show: In case of a no-show for a group booking, 100% of the booking amount will be charged.
- 0-15 days prior to arrival: Cancellations made for group bookings between 0-15 days prior to the arrival date will result in a charge of 100% of the total advance.
- 15-30 days prior to arrival: If a group booking is canceled between 15-30 days before the scheduled arrival date, 50% of the advance amount will be charged.
Refund Process:
- Refunds for eligible cancellations will be processed within 7-10 business working days from the date of cancellation.
Please note that these policies are in place to ensure fairness to all guests and to manage our booking availability effectively. We appreciate your understanding and cooperation.If you have any questions or require further assistance, please feel free to contact our team directly.Thank you for choosing us!